Shipping policy
RETURN & REFUND POLICY
Last updated: August 22, 2026
This Return & Refund Policy applies to purchases made from The Number You Carry online store, operated by Titan Forge LLC.
We want customers to receive the product they ordered in the condition and format described on our website.
1. PHYSICAL EDITION RETURNS
Eligible physical editions of The Number You Carry may be returned within 14 days of delivery.
To qualify for a return, the book must be in substantially the same condition in which it was received and must not have been materially damaged through use, misuse, or improper handling.
Proof of purchase may be required.
Before returning a product, you must contact us at:
thenumberyoucarry@gmail.com
Please include your order number and the reason for your return.
Do not send a product to our business address unless we have specifically instructed you to do so.
The appropriate return address may vary depending on the order and fulfillment provider.
2. RETURN SHIPPING COSTS
Unless the product arrived damaged, defective, incorrect, or applicable law requires otherwise, the customer is responsible for the cost of returning the product.
Original shipping charges are generally non-refundable unless required by applicable law or the refund results from an error for which we are responsible.
3. DAMAGED, DEFECTIVE OR INCORRECT ORDERS
If your physical book arrives damaged, defective, or you receive an incorrect product, contact us as soon as reasonably possible at:
thenumberyoucarry@gmail.com
Please provide:
Your order number.
A description of the issue.
Clear photographs showing the damage, defect, or incorrect item where applicable.
After reviewing the claim, we may provide a replacement, refund, or other appropriate remedy.
Where the problem resulted from our fulfillment process or the product was delivered damaged, defective, or incorrect, eligible remedies will be provided without additional cost to the customer where required by applicable law.
4. DIGITAL EDITION
The Digital Edition of The Number You Carry is delivered electronically.
Because digital products can generally be accessed shortly after purchase, digital purchases are generally non-refundable once the digital file has been delivered, accessed, or downloaded, except where required by applicable law.
A refund may be considered where:
The digital product was not delivered.
The supplied file is materially defective and we are unable to provide a working replacement.
The customer was charged incorrectly.
The purchase was unauthorized.
A refund is otherwise required by applicable law.
A customer's change of mind after receiving or accessing the Digital Edition does not normally qualify for a refund.
5. DIGITAL DELIVERY ISSUES
If you purchased the Digital Edition but did not receive access to the file, please contact:
thenumberyoucarry@gmail.com
Include your order number and the email address used during checkout.
We will make reasonable efforts to provide access to the purchased digital product.
6. CANCELLATIONS
If you wish to cancel an order, contact us as soon as possible.
PHYSICAL ORDERS
A physical order may be cancelled if production or fulfillment has not yet begun.
Because physical books may be produced shortly after an order is placed, we cannot guarantee that an order can be cancelled after it has entered production or fulfillment.
DIGITAL ORDERS
Digital orders generally cannot be cancelled after digital delivery has occurred or access to the digital product has been provided, except where required by applicable law.
7. APPROVED REFUNDS
Approved refunds will normally be issued to the original payment method used for the purchase.
Processing times after a refund has been issued depend on the customer's bank, card issuer, PayPal, or other payment provider.
We do not control the amount of time required by financial institutions to display a completed refund.
8. SHIPPING DELAYS
A delay in shipping does not automatically qualify an order for a refund.
However, customers retain any rights available under applicable law.
For United States orders, where an order cannot be shipped within the promised time or within the period required by applicable law, customers may be entitled to cancel the delayed order and receive a refund.
9. LOST SHIPMENTS
If an order appears to be lost in transit, please contact us so that we can investigate the shipment with the applicable fulfillment provider or carrier.
Depending on the circumstances, an eligible lost shipment may qualify for replacement or refund.
10. UNDELIVERABLE OR RETURNED ORDERS
If a shipment is returned because the customer provided an incorrect or incomplete address, refused delivery, or failed to collect the package, additional shipping costs may apply before the order can be sent again.
Any refund in these circumstances will be determined based on the condition of the returned product, fulfillment costs, applicable law, and the circumstances of the order.
11. EUROPEAN UNION CUSTOMERS
Nothing in this policy limits any mandatory consumer rights that apply to customers located in the European Union or other jurisdictions with mandatory consumer protection laws.
Eligible EU customers may have a statutory right to withdraw from certain online purchases within 14 days, subject to applicable conditions and exceptions.
For digital content, the right of withdrawal may be affected once delivery or downloading begins where the customer has provided the consent and acknowledgement required by applicable law.
If mandatory local consumer law provides greater rights than this policy, those mandatory rights will apply.
12. NON-WAIVABLE CONSUMER RIGHTS
Nothing in this Return & Refund Policy excludes, limits, or replaces any consumer protection right that cannot legally be waived.
13. CONTACT INFORMATION
The Number You Carry online store is operated by:
Titan Forge LLC
30 N Gould St, Ste R
Sheridan, WY 82801
United States
Email:
thenumberyoucarry@gmail.com
IMPORTANT RETURN NOTICE
Do not send returns to the business address listed above unless you have first contacted us and received return instructions.
The return destination may differ depending on the order and fulfillment provider.